Introduction

We offer face-to-face support for children, young people and young adults aged 5-25 years who will soon face the death of someone significant in their lives, or who have recently experienced a bereavement. For children aged 3-5 we provide support to the carer or a person in a caring role of the child, such as in a Children’s Centre.  Please read below for more information about our referral criteria.


Phone support

Balloons offers a dedicated phone line to provide support and guidance to parents, carers and professionals who are in contact with grieving children and young people.

Our Family Worker offers guidance in how to support children and young people, and will also provide relevant information via post or email to assist in this support.

The office is not continually manned. However, all messages left on the answer machine will be responded to as soon as the message is heard.

If you would like to know more, have a potential grief-focused situation that you would like to explore, or would like to discuss a current concern, then please contact Liz Cook, our Volunteer Coordinator and Supervisor on 01392 826064.


Referral information for professionals

We have devised our own referral criteria to assist agencies and professionals in assessing whether or not Balloons is the appropriate service for the children or young person you require support for. Please click here to download our Referral Criteria for ProfessionalsTo make a referral please telephone Liz Cook, our Volunteer Coordinator and Supervisor on 01392 826064 prior to submitting a referral form.


Referral information for parents / carers

Parents and carers can refer their child(ren) to us for help, but in order to make sure that we can offer the services that your child(ren) need, we have certain criteria which must be met. Please click here to download our Referral Criteria for Parents / CarersTo make a referral please telephone Liz Cook, our Volunteer Coordinator and Supervisor on 01392 826064 prior to submitting a referral form.


Referral information for schools

If you work within a school setting, we have set out our procedure and requirements for receiving grief support at school. This includes identifying a named contact and ensuring that there is a private, non-interruptive space for the support to take place in. If you are making a referral to Balloons for support to take place in a school, it would be helpful if you would familiarise yourself with our Schools Procedure.  To make a referral please telephone Liz Cook, our Volunteer Coordinator and Supervisor on 01392 826064 prior to submitting a referral form.